FREQUENTLY ASKED QUESTIONS

TROUSER PRESS

Some presses have different time settings. Are these different temperature settings?
No. The temperature level is the same, thepress simply cuts off at the chosen time setting. The lower time settings are useful for a quick 'freshen up' but most people use the longest time setting and in fact leave their trousers in the press until the next morning.
How hot do the presses get?
Around 60 degrees Centigrade/ 140 Fahrenheit. This is the same for all models.
How tall is the pressing height?
31.9 inches (810mm). This is the same for all models.
Is it necessary to dampen the material?
No.
Can any fabric be pressed?
The Corby press is safe to use on any fabric which you would normally iron, however, you should check the garment for any special instructions.
How should the press be cleaned?
The inside of the front panel may be wiped with a cloth slightly damp with water. No polish or cleaner should be user on the heating pad.
I already have a freestanding model - can it be converted to wallmounted?
The Corby 3300, 4400 and 7700 models can be converted. You may order the necessary screws and wall plugs. These will be supplied at a small cost together with instructions.
I want to buy a wallmounted trouser press. Is it simple to fit?
Yes. Very simple. Just three screws and wall plugs. All the fixings are supplied when you order wallmounted models together with instructions. See instructions.
I want to buy a trouser press that slides out of sight when not in use.
Corby offer the 3300, 4400 and 7700 with 'factory fitted ' space saver attachments. See fitting instructions and order form.
What is the weight of the trouser press?
See 'Dimensions, Weight and Pack Size ' information sheet.
What is the wattage?
All models are 250 watts.
Can we purchase spare parts for the trouser press we already have?
It depends on the age of the press. See 'Maintenance check list'.

GENERAL

Can I place my order by telephone?
Yes, we would be pleased to accept your telephone order.  However, for security purposes should you choose to pay over the telephone, we would advise you that payment must be made by the person named as the card holder.  Furthermore, delivery can only be made to the address where the card is registered.  This will mean that if you decide to pay by telephone you will be unable to specify a delivery address different from the invoice address.  Should you decide to place your order via telephone you will receive an order acknowledgment
Alternatively, to avoid the above restrictions you may prefer to place your order through our secure website.  Once your order has been placed online you will receive an email confirmation detailing the delivery procedure
What if I change my mind after I have made my purchase?
Don't worry. We accept cancellations without any quibble or charge before delivery and we also offer a 7-day no quibble returns policy after delivery
What happens if I change my mind after delivery?
We would process your request for a refund; however we reserve the right to make a charge for both delivery and collection

DELIVERY

Collecting yourself

Can I collect my order from the showroom?
We would be happy for you to collect your purchase from our main depot in Huddersfield.  However, we would suggest that you contact us at least two hours in advance to pre-arrange collection in order to give our warehouse team the opportunity to select your product and ensure it is ready for collection.  Please note that self collection can be made until 5.00pm between Monday to Friday and until 4.30pm on Saturdays. If the collection is not pre-arranged there may be a wait of approximately 30 minutes before your items can be loaded into your vehicle.    
What happens if I purchase from a showroom and want to take it home with me?
We can only provide this service from our Huddersfield showroom and main depot at the moment. Our sales advisors will make the necessary arrangements to enable you to pay and collect your product. You will be asked to thoroughly check and inspect your product before taking it home.

Next Day Courier service

What time will the courier call to deliver my purchase?
Unfortunately we cannot specify a time when the courier will call however we can tell you the service operates between 9:00am and 5:30pm, Monday to Friday
What happens if I cannot be at home to accept my couriered delivery?
The courier will leave a card to say they called to deliver your product. This card will provide details about the local depot and contact details including your reference number. This will enable you to arrange a more convenient delivery with the courier

AFTER SALES SERVICE

Are the products guaranteed?
Yes, all our products carry a 3 year manufacturer's guarantee.
Do you have someone I can contact if I have any problems with my purchase?
Yes, you can contact our Customer Support team on 0844 8809 301 to ask for advice about your product